Return & Refund Policy

At Tamnz, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy below.

Return Eligibility

You may request a return within 7 days of receiving your order.

To be eligible for a return, the item must:

• Be unused, unworn, and in the same condition as when it was received.

• Include all original tags, packaging, and accessories.

• Be accompanied by your order confirmation, receipt, or other proof of purchase.

Returns requested after the 7-day return period may not be accepted.

How to Request a Return

To initiate a return, please contact our support team at support@tamnz.com within 7 days of receiving your order.

Once your request has been approved, we will provide the return instructions, including the return shipping label and any additional information required to complete the process.

Please do not send any item back without first contacting us and receiving return authorisation. Unauthorised returns cannot be processed.

If you have any questions regarding returns, you can contact us anytime at support@tamnz.com.

Damaged, Defective or Incorrect Items

Please inspect your order immediately after delivery. If you receive a damaged, defective, or incorrect item, notify us as soon as possible so we can review the issue and provide an appropriate solution.

Non-Returnable Items

The following items are not eligible for return:

• Perishable goods, including food, flowers, and plants.

• Custom-made or personalised products.

• Personal care and beauty products.

• Hazardous materials, flammable liquids, or gases.

Additionally, sale items, clearance items, and gift cards cannot be returned or refunded.

If you are unsure whether your item qualifies for a return, please contact our support team before submitting a return request.

Exchanges

If you wish to exchange an item, the quickest option is to return the original product (if eligible) and place a new order once your return has been approved.

European Union Customers

For orders delivered within the European Union, customers have the right to cancel or return their order within 14 days of delivery under applicable consumer protection laws.

To qualify, the item must be unused, in its original condition, include all original packaging and tags, and be accompanied by proof of purchase.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your return is approved, your refund will be issued to your original payment method within 10 business days. Please note that banks and payment providers may require additional time to process and post the refund.

If you have not received your refund within 15 business days after approval, please contact us at support@tamnz.com so we can assist you.