Terms of service

Terms of Service

Overview

Welcome to Tamnz. Throughout these Terms, the words "Tamnz," "we," "our," and "us" refer to Tamnz and the services we provide through our website.

These Terms of Service govern your access to and use of our website, products, and related services. Our online store is powered by Shopify, which provides the ecommerce platform that allows us to offer our products and services.

By visiting our website, creating an account, placing an order, or otherwise using our services, you agree to comply with these Terms of Service, together with our Privacy Policy and any other policies referenced on this website. If you do not agree with these Terms, please discontinue using our services.

1. Eligibility and Accounts

By using our website, you confirm that you have reached the legal age of majority in your country or region of residence or have obtained permission from a parent or legal guardian.

When creating an account or placing an order, you agree to provide complete, accurate, and up-to-date information, including your billing, shipping, and payment details.

You are responsible for safeguarding your account credentials and for all activity that occurs under your account. Accounts may not be transferred, shared, sold, or assigned to another individual without our written permission.

2. Products

We strive to display our products as accurately as possible. However, colours and product appearance may vary depending on your device, monitor settings, or screen resolution.

Product descriptions, specifications, availability, and pricing may change without prior notice. We reserve the right to discontinue any product or restrict quantities available for purchase at our discretion.

While we aim to provide accurate product information, we cannot guarantee that every product will appear exactly as shown on your screen.

3. Orders

Submitting an order does not automatically create a binding agreement.

All orders are subject to review and acceptance. We reserve the right to refuse, cancel, or limit any order at our discretion, including in cases involving pricing errors, suspected fraud, inventory shortages, or other legitimate business reasons.

Payment must be successfully processed before an order is accepted.

Once an order has entered processing, cancellation requests may not be possible.

Returns and exchanges are handled exclusively in accordance with our Return & Refund Policy.

Purchases made through Tamnz are intended for personal use and may not be purchased for commercial resale unless authorised by us.

4. Pricing and Payment

Product prices displayed on our website are subject to change without notice.

Unless specifically stated otherwise, listed prices do not include applicable taxes, customs duties, import fees, or shipping charges.

You agree to provide valid payment information and authorise us to charge your selected payment method for all purchases, including shipping charges and applicable taxes.

If incorrect pricing or technical errors occur, we reserve the right to cancel affected orders and issue an appropriate refund where necessary.

5. Shipping and Delivery

Estimated delivery times are provided for convenience only and are not guaranteed.

Delays caused by shipping carriers, customs authorities, weather conditions, or circumstances beyond our reasonable control are not our responsibility.

Ownership and risk of loss generally transfer to the customer once the shipment has been handed to the shipping carrier.

6. Intellectual Property

All content available through Tamnz—including logos, branding, product images, graphics, text, videos, designs, website layout, and other materials—is owned by or licensed to Tamnz and is protected by applicable intellectual property laws.

You may access our website solely for personal, non-commercial use.

You may not reproduce, copy, distribute, modify, publish, transmit, or otherwise exploit any content from our website without our prior written permission.

All trademarks and brand names displayed on the website remain the property of their respective owners.

7. Third-Party Services

Our website may include tools, applications, or services provided by third parties.

These services are provided for your convenience only. We do not control, monitor, or guarantee their performance and accept no responsibility for their availability or operation.

Your use of third-party services is entirely at your own risk and subject to their own terms and policies.

8. Third-Party Links

Our website may contain links to external websites.

We are not responsible for the content, policies, accuracy, or practices of third-party websites. Accessing those websites is entirely your decision and responsibility.

9. Shopify Platform

Our online store operates using Shopify's ecommerce platform.

Although Shopify provides the technology that powers our website, every purchase you make is a transaction directly between you and Tamnz.

Shopify is not responsible for the products we sell, customer support, order fulfilment, refunds, or any disputes arising from purchases made through our store.

10. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, store, and process your personal information.

Because our store is hosted by Shopify, certain information may also be processed by Shopify in order to operate and improve the ecommerce platform.

11. Reviews and Feedback

Any reviews, suggestions, comments, or other feedback you voluntarily submit may be used by Tamnz without restriction.

By submitting feedback, you confirm that:

  • You own or have permission to submit it.

  • It does not violate the rights of any third party.

  • It is accurate and not misleading.

We reserve the right—but are under no obligation—to remove content that we believe is unlawful, offensive, misleading, or inappropriate.

12. Website Accuracy

From time to time, our website may contain typographical errors, inaccurate information, or omissions relating to product descriptions, pricing, availability, promotions, or shipping information.

We reserve the right to correct such errors, update information, or cancel affected orders without prior notice.

13. Acceptable Use

You agree not to use our website for unlawful or abusive purposes.

This includes, but is not limited to:

  • Violating any applicable laws or regulations.

  • Uploading malicious software or harmful code.

  • Attempting to gain unauthorised access to our systems.

  • Copying or scraping website content without permission.

  • Interfering with the operation or security of our services.

  • Using false identities or misleading information.

Violation of these Terms may result in suspension or permanent termination of your access to our services.

14. Automated Access

You may not use automated software, bots, AI agents, crawlers, or similar technologies to access, collect data from, or interact with our website without our prior written consent.

We reserve the right to block or restrict automated access at any time.

15. Suspension and Termination

We may suspend or permanently terminate your access to our services if we reasonably believe you have violated these Terms or engaged in fraudulent, unlawful, or harmful conduct.

Termination does not affect any rights or obligations that arose before your access ended.

16. Disclaimer of Warranties

Our website, products, and services are provided on an "as available" and "as is" basis.

To the fullest extent permitted by law, Tamnz makes no guarantees or warranties regarding uninterrupted availability, accuracy, reliability, or fitness for a particular purpose.

Some jurisdictions do not allow certain warranty exclusions, so portions of this section may not apply to you.

17. Limitation of Liability

To the maximum extent permitted by law, Tamnz, its employees, affiliates, partners, and service providers shall not be liable for any indirect, incidental, consequential, punitive, or special damages arising from your use of our website or products.

Our total liability shall not exceed the amount you paid for the relevant order, where permitted by applicable law.

18. Indemnification

You agree to defend, indemnify, and hold harmless Tamnz and its affiliates, employees, contractors, and service providers against claims, liabilities, losses, damages, or expenses arising from your violation of these Terms or your misuse of our services.

19. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to remain valid and enforceable.

20. Entire Agreement

These Terms, together with our Privacy Policy and any additional policies published on our website, represent the complete agreement between you and Tamnz regarding your use of our services.

21. Assignment

You may not assign or transfer your rights under these Terms without our written consent.

We may transfer or assign our rights and obligations under these Terms where permitted by law.

22. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable in the jurisdiction where Tamnz is established, without regard to conflict of law principles.

23. Changes to These Terms

We may update these Terms of Service from time to time.

Any changes become effective once published on this page. Continued use of our website following any updates constitutes your acceptance of the revised Terms.

24. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Tamnz

Email: support@tamnz.com